Z-SCALE MODEL RAILROADING SUPPLIES

SHIPPING INFORMATION:

INTERNATIONAL (non-USA) CUSTOMERS = PLEASE SCROLL DOWN!
Please contact us before ordering if there's a question about shipping prices!
If you ALREADY ordered, you need to contact us right away as the prices at our
site do not factor in international shipping rates!

VERY IMPORTANT NOTE ABOUT OUR USA SHIPPING RATES!
Note that our website does not smartly calculate shipping. You will find that
our rates appear high when checking out, but we will refund any excess
shipping minus small handling fees (box, packaging material, etc). One
example is that if your package is $3.49 to ship, we may charge $3.99. Or, if
it costs us $25, we may add a few dollars.

One example is in this cart shown here. Our customer has carted several
Rokuhan small items. Note that their rate comes out to $21! Once we receive
the order, we pack it, then we return the excess. In this situation, we charged
only $8.99 for Priority Mail to the opposite end of the country. A customer in
the West would have been charged $6.99. This is only one example and if
you are unsure about something, please let us know. We can work something
out to make sure you are satisfied.

PACKAGING DETAIL:

The z.scale.hobo has been trained by a certified UPS/FEDEX expert in packaging
"technology." This means that your items will be securely packed and will arrive
in good condition. If something does happen, as it can, we are here to help.

SERVICES:

DOMESTIC (U.S.A.):

  • U.S. Postal Service
  • for smaller packages (buildings, figures, accessories)

  • FedEx Ground/Home Delivery
  • for Noch layouts and larger packages

    If you buy a layout and only have a postal address, there may be an
    additional fee to change to Priority Mail. Or it may be possible that
    the layout cannot be shipped to you. The exception to this is the option
    where you have a layout drop-shipped from Noch in Germany directly
    to you. If in doubt, don't give up, please contact us for clarification.

    NOTE: There will a $10 "additional handling" charge for deliveries
    made to rural route addresses via FedEx.

INTERNATIONAL (non-USA) SHIPMENTS:

Quotes should be requested PRIOR to placing an order.

URGENT: Note that if you check out on our site WITHOUT contacting
z.scale.hobo for a quote and you do not agree to our shipping quote,
the initial transaction fees that z.scale.hobo has paid for your transaction
WILL NOT BE REFUNDED!

You will note that all of our "per item" shipping fees are stated for
DOMESTIC USA ONLY. This is noted with our items that CLEARLY say
"SHIPPED to USA" in the item description in your shopping cart.

As stated above, quotes should be requested before you place an order.. The quote
will be given based on the size and weight of the order. Various shipping methods
can be used, however Priority Mail International is recommended and the only
service that provides you with a guarantee of receipt! Use lesser services at
your own risk.

  • U.S. Postal Service
    FIRST CLASS INTERNATIONAL
  • for smaller packages (buildings, figures, accessories)

    NOTE: No tracking is available with this service; z.scale.hobo will not be
    responsible for lost shipments! Use at your own risk. By choosing this
    shipping method, you, the buyer agree that you waive your right to an
    "item not received" claim with either PayPal OR your credit card company.

  • U.S. Postal Service
    INTERNATIONAL PRIORITY MAIL
  • for smaller packages (buildings, figures, accessories)

    NOTE: Safest and most recommended international service. Includes
    tracking plus insurance up to declared value. z.scale.hobo will ensure your
    package arrives safely! Considerably more expensive than 1st Class
    International.

If you have any questions or comments, please write a message:

CONTACT INFORMATION:
Irvine, CA 92606
Tel (949) 981-7643
FOR ORDERS OR INQUIRIES,
CLICK HERE TO SEND AN EMAIL


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